Mediation is a process in which a neutral person, the mediator, helps the disputing parties communicate and promote reconciliation, settlement, or understanding between them.

• involves the individuals in the process
• deals with feelings and issues
• is based on fairness
• is less expensive than litigation
• is a fast way to settle most disputes
• is confidential and off-the-record

A mediator will not impose his/her own judgment on the issues or tell the parties how the dispute should be resolved.

At the mediation session both parties have an opportunity to explain and discuss their sides of the dispute. If the parties cannot reach an agreement they still have the option of using any available legal remedy.